الخدمات المصرفية
أضف معلومات حول الخدمات المصرفية
الخدمات المصرفية
أضف معلومات حول الخدمات المصرفية
Media and Entertainment
Empowering organisations to better understand audience behaviour, tailor content strategies to trends and improve engagement using regional insight and global benchmarks.
Telecommunications
Filling the gaps on customer expectations and redesigning NPS, VoC and Customer Journey methodologies to suit a quickly evolving space.
Sports
Aiding the fast-growing sports scene in the GCC with vital insight on events planning, sponsorship and experience diversification to enable long-term success.
Artificial Intelligence (AI)
Keeping up-to-date on AI trends within the CX and CS space, to keep you ahead of the curve on trends and developments and aware of risks.
"I have requested the team to do some custom research for me a few times, and they are always responsive and proactive with scheduling the meeting and delivery."
Government Entity, KSA
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01
Identifying gaps in your current technology approach and providing best-practice insights
02
Evaluating the success of customer service AI and Chatbot changes
03
Benchmarking against other GCC and global players to know how your technology stack compares
04
Training customer service teams to deal through digital channels
05
Reviewing omni-channel Customer Journey and mapping to best-practices
06
Using sustained customer-satisfaction as a guiding star to navigate through economic headwinds
GCC Specific
We provide research and learning support for organisations across the technology sector, offering insight into customer expectations, industry trends and proven practice. Our work goes beyond information delivery. We help organisations interpret these insights and apply them effectively within the GCC context. Whether the focus is customer experience, product development or digital transformation, we help technology teams understand what works, why it matters and how to align strategy with regional priorities and National Visions.