Public Sector
Public sector organisations in the GCC are central to regional development and alignment with National Visions. GCC BluePrint supports government entities with CX and CS insight, consulting and learning tools designed to meet evolving operational and service demands.
Industries
Explore the public sector industries we support across our service portfolio
Ministries
From Ministries of Culture driving tourism, to authorities regulating the manufacturing sector to protect blue-collar workers. GCC BluePrint has insights to empower and grow the strategic direction of the Ministry.
Healthcare
Accessible healthcare is a core mandate across all GCC countries. We provide insights into global best practices for healthcare CX and CS, helping organisations understand patient experience and identify practical areas for service improvement.
Education
We help the education sector shape the minds that will shape our future by understanding how students experience learning and translating that insight into stronger systems, better outcomes, and more prepared societies.
Civil Services
From unified digital portals to smart city development, the BluePrint helps organisations find common ground with citizens by improving how public services are designed, accessed, and experienced.
"I have requested the team to do some custom research for me a few times, and they are always responsive and proactive with scheduling the meeting and delivery."
Government Entity, KSA
Discover More
How BluePrint Can Help
01
Reviewing Citizen Experience as tied to your strategic objectives
02
Monitoring your operations and finding optimisations across the ecosystem
03
Benchmarking against other GCC and global entities to evaluate the full CX and CS capabilities
04
Internal training for better collaboration and cross-departmental teamwork
05
Reviewing customer service and agents to evaluate support
06
Using sustained customer-satisfaction as a guiding star to navigate through economic headwinds
GCC Specific
We provide research and learning support for public sector institutions, offering insight into citizen expectations, service trends and proven practice. Our work goes beyond information delivery. We help organisations interpret these insights and apply them effectively within the GCC context. Whether the focus is citizen experience, operational improvement or digital transformation, we help government entities understand what works, why it matters and how to align strategy with regional priorities and National Visions.